When should I file a transaction dispute?

If you need to dispute a transaction, we're here to help you. Day to day, we recommend that you monitor your account's activity to make sure the transactions look normal and are authorized by you. By monitoring your activity, it will allow you to identify transactions that look odd quickly after they occur. While you should submit a transaction dispute if you see activity you don't recognize or did not authorize, we ask that you first read the information below to ensure that a dispute is your best option.

I do not recognize a charge: If you don't recognize a charge, ask yourself questions like:

  • Does another family member have access to my card?
  • Did I purchase something at a craft fair or farmers market, a mobile business where the charge could be coming from a parent company or the payment portal?

Consider contacting the merchant on the transaction to see if knowing what the business is jogs your memory. If you still are not sure, then please file a dispute.

I see a charge I am certain I did not initiate: If you know for certain that you did not authorize a charge on your account (maybe the charge was made in a location you've never been to or at a store you've never heard of), please click on “Tap for Help” on the home page of the MoneyLion app.

I believe there was an error on a transaction: If you believe there may be an error on a transaction (such as an incorrect price or double charge), you may want to file a dispute. Before you do, please contact the merchant on the transaction. As the company that ran the charge, they are the best to assist you. If at that point you still believe you need to file a dispute, please do so and we'll be happy to help you.

 

RoarMoney℠ demand deposit account provided by, and MoneyLion Debit Mastercard® issued by, MetaBank®, National Association, Member FDIC. RoarMoney is a service mark of MoneyLion, which offers the RoarMoney Account among its suite of financial products and services. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International. Funds are FDIC insured, subject to applicable limitations and restrictions, when we receive the funds deposited to your account.

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