Why do I see a double charge on my account?

If you see a double charge on your RoarMoneySM account, it may be due to a pre-authorization charge.

Common with gas stations and hotels, a pre-authorization method is used to ensure that you have sufficient funds in your account. Therefore, the merchant may pre-authorize the card for a certain amount and later charge the card for the actual transaction amount.

Once the actual/final transaction settles, the pre-authorized charge should drop off. Sometimes, the preauthorized transaction does not drop off immediately because the merchant may use a different transaction ID. In these cases, it may take 2-3 business days for the preauthorized transaction to disappear.

If you continue to see a double charge on your transaction history and you believe it may be fraudulent, please click on the conversation bubble at the top right corner of the screen inthe MoneyLion app.

 

MoneyLion is a financial technology company, not a bank. RoarMoney demand deposit account provided by, and MoneyLion Debit Mastercard® issued by, MetaBank®, National Association, Member FDIC. RoarMoney is a service mark of MoneyLion. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International. Funds are FDIC insured, subject to applicable limitations and restrictions, when we receive the funds deposited to your account.

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