Why do I see a double charge on my account?

If you see a double charge on your RoarMoneySM account, it may be due to a pre-authorization charge.

Common with gas stations and hotels, a pre-authorization method is used to ensure that you have sufficient funds in your account. Therefore, the merchant may pre-authorize the card for a certain amount and later charge the card for the actual transaction amount.

Once the actual/final transaction settles, the pre-authorized charge should drop off. Sometimes, the preauthorized transaction does not drop off immediately because the merchant may use a different transaction ID. In these cases, it may take 2-3 business days for the preauthorized transaction to disappear.

If you continue to see a double charge on your transaction history and you believe it may be fraudulent, please click on “Tap for Help” on the home page of the MoneyLion app.

 

RoarMoney℠ demand deposit account provided by, and MoneyLion Debit Mastercard® issued by, MetaBank®, National Association, Member FDIC. RoarMoney is a service mark of MoneyLion, which offers the RoarMoney Account among its suite of financial products and services. Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International. Funds are FDIC insured, subject to applicable limitations and restrictions, when we receive the funds deposited to your account.

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