Why can't I cancel my membership?

If you followed the steps for canceling explained here but were unable to cancel, then it's likely because you have an active loan with us that is not yet paid off. In order for you to cancel your membership, all your MoneyLion loans must be paid in full. To pay them, please head over to the Loans tab of the MoneyLion app in order to pay off any active loans or Instacash balance. Once your loan payments have settled, then you can proceed with cancellation.


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