How do I contact support?

If you need to get support, we're happy to help.

  1. FAQs - We recommend exploring our FAQs, where you can find answers without waiting 
  2. Online Support - Don't want to call? Fill out an online support request using the Support Form
  3. Phone - If you need to reach us by phone you can call 1-801-252-4427 [NOTE: we highly recommend filing a ticket at this time.]

Phone Hours

8 am to 7 pm ET on Monday - Friday
10 am to 5 pm ET on Saturdays

Lending and Investment
9 am to 7 pm ET from Monday - Friday

Online Support Hours

All Products
8 am to 8 pm ET on Monday - Friday
10 am to 5 pm ET on Saturdays and Sundays


We are open on most federal holidays shown below except for Thanksgiving Day and Christmas Day.
Please note that wait times may be longer on holidays, as we operate with a smaller support team on those days.

2019 Federal Holiday Calendar

Date Holiday 
Monday, January 1 New Year's Day 
Monday, January 21 Martin Luther King Jr. Day
Monday, May 27 Memorial Day
Thursday, July 4 Independence day 
Monday, September 2 Labor Day 
Monday, October 14 Columbus Day 
Monday, November 11 Veterans Day
Thursday, November 28 Thanksgiving Day
Wednesday, December 25 Christmas Day
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