How do I contact support?

If you need to get support, we're happy to help.

  1. FAQ - We recommend first exploring our FAQs, where you can find answers to your questions quickly without waiting. 
  2. Support Request - If you need to submit a support request, please fill out a ticket using the Support Form
  3. Phone - If you need to reach us by phone you can call 1-801-252-4427

Our Operating hours:
8 a.m. to 8 p.m. ET from Monday - Friday
10 a.m. to 6:30 p.m. ET on Saturdays

We are open on most federal holidays shown below except for Thanksgiving Day and Christmas Day.
Please note that wait times may be longer on holidays, as we operate with a smaller support team on those days.

2019 Federal Holiday Calendar

Date Holiday 
Monday, January 1 New Year's Day 
Monday, January 21 Martin Luther King Jr. Day
Monday, May 27 Memorial Day
Thursday, July 4 Independence day 
Monday, September 2 Labor Day 
Monday, October 14 Columbus Day 
Monday, November 11 Veterans Day
Thursday, November 28 Thanksgiving Day
Wednesday, December 25 Christmas Day
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