Frequently Asked Questions
RoarMoney Account
General
- What is MetaBank?
- Why am I not eligible for a RoarMoney account?
- What if a gas station, rental car company, or hotel overcharged me?
- Do you have overdraft protection or NSF/overdraft fees?
- Are there any fees with the RoarMoney account?
- How do I add my RoarMoney cards to my phone's mobile wallet?
RoarMoney Account
- What is the administrative fee associated with my RoarMoney account?
- How do I view my transactions?
- How do I view my RoarMoney account statements?
- Where can I find my account and routing information?
- Can I deposit checks into my RoarMoney account?
- How do I change the address on my RoarMoney account?
MoneyLion Debit Mastercard
- Is my card a contactless card?
- How do I request a new card if my card is lost, damaged or stolen?
- Can I use my MoneyLion Debit Mastercard outside of the U.S.?
- Why is my MoneyLion Debit Mastercard not working?
- How do I change the PIN on my debit card?
- How do I lock and unlock my debit card?
Transfers for RoarMoney
- How do I transfer money from my RoarMoney account to my account at another bank?
- Are there limits to how much I can transfer into and out of my account?
- How do I link my bank account at another bank to my RoarMoney account?
- How do I transfer money from my account at another bank to my RoarMoney account?
- Which external account can I use to transfer to and from my RoarMoney account? I am seeing a few on my accounts on my transfer screen.
Transaction Disputes
My Account and Profile
Membership: Types, Benefits, and Costs
Plus Loan
Credit Builder Plus Membership
- Can I refinance my Credit Builder Plus loan?
- How much are Credit Builder Plus membership fees and when will I be charged?
- Why should I keep paying for Credit Builder Plus after I pay off my loan?
- What is the Credit Builder Plus membership?
- How much does Credit Builder Plus cost?
- How do I qualify for Credit Builder Plus membership?
Plus Enrollment and Membership
- Why can't I cancel my membership?
- How can I modify my membership
- Can I change the account that I use to pay my membership fees?
- What if I am late on my Credit Builder Plus membership payments?
- Where can I get a copy of my MoneyLion Plus membership documents?
- Is my spouse able to apply if I already have a Credit Builder Plus loan?
Plus Terms & Conditions
Credit Builder Plus Loans
Loan Payments
- Why is my loan offer different than my last?
- What type of bank accounts can I use to pay off my loan in full?
- Can I access my Credit Reserve Account funds early?
- How can I defer a loan payment?
- How can I update my payment schedule?
- How can I update my payment method for loans or membership?
Funding
Loan Information
Personal Loans (Non Plus Loan)
Application Process
General Information
- Why are other companies' offers in the app?
- Can I have multiple Personal Loans with MoneyLion?
- I am a Military Lending Act covered borrower. How does this affect my loan?
- How much can I borrow?
- Is the MoneyLion personal loan secured or unsecured?
- Will applying for a personal loan affect my credit?
Loan Funding and Payments
- Will making a large payment or additional payments change my monthly due amount?
- How are funds disbursed?
- How do I update my payment information?
- When will my first payment be due?
- What is the discount for opting into Automatic Payments?
- How can I make my loan payments?
MoneyLion Checking
Upgrading to RoarMoney
- Can I file a dispute claim for my MoneyLion Checking account after it's closed?
- Can I keep my MoneyLion Checking account?
- When will my MoneyLion Visa Debit Card stop working?
- Will I lose access to Instacash while I transition to RoarMoney?
- Will my account and debit card numbers change with RoarMoney?
- Will my membership and/or loan payment be paid from RoarMoney?
MoneyLion Visa Debit Card
- How do I activate my MoneyLion debit card?
- When will my MoneyLion debit card arrive?
- How do I lock and unlock my debit card?
- How do I reset the PIN for my debit card?
- Why is my MoneyLion debit card not working?
- Can I use my MoneyLion card outside of the U.S.?
Transfers
- Which external account can I use to transfer to and from my MoneyLion Checking account? I am seeing a few on my accounts on my transfer screen.
- How do I transfer money from my MoneyLion Checking Account to an external account?
- How do I transfer money from an external account to my Moneylion Checking Account?
- How do I link an external account to my Moneylion Checking Account?
- Can I deposit checks into my MoneyLion checking account?
- Are there any limits to how much I can transfer?
Direct Deposit
Transaction Disputes
Your Account Information
Checking Account
- How do I add money to my MoneyLion Checking account?
- How long will it take for my money to post to my MoneyLion checking account?
- What are my spending and transfer limits?
- How do I view my transactions?
- Are there any fees with the MoneyLion Checking account?
- How long do refunds to my checking account take?
About MoneyLion Banking
- How do I join MoneyLion Checking / Core membership?
- What does MoneyLion Checking / Core membership offer?
- How do I find my account/routing numbers?
- Why am I not eligible for Checking / Core membership?
- Can I get notifications of my account activity?
- What is SHAZAM? Why are they calling me?
Managed Investing
Auto Invest
- Deposit Timeline
- What is Auto Invest?
- Why would I want to set up Auto Invest?
- How do I set up my Auto Invest?
- Can I choose the frequency of my Auto Invest?
- How do I turn off and or pause my Auto Invest?
About MoneyLion Investment
- How do I open a MoneyLion Investment account?
- Can I have a MoneyLion Investment account without a MoneyLion Checking account?
- How does the MoneyLion Investment Account work?
- Is MoneyLion a regulated financial institution?
- Who is DriveWealth?
- Does MoneyLion earn fees by recommending investments?
My Investment Account
- How can I view the status of my withdrawal?
- Which external account can I use to transfer to and from my MoneyLion Investment Account? I am seeing a few on my transfer screen.
- How do I transfer money from my MoneyLion Investment Account to another account?
- How do I transfer money to my MoneyLion Investment Account?
- How do I link an external account to my MoneyLion Investment Account?
- How do I add money to my investment account?
My Portfolio & Investment Strategy
- How is my money invested ?
- What are ETFs?
- Can you explain my personalized asset allocation?
- What ETFs are used in the investment portfolio?
- How can I adjust my portfolio and asset allocation?
- What is portfolio rebalancing?
Investment Terms & Conditions
My Personal Finance Tools
Instacash
About Instacash
Eligibility
Taking Instacash
Repayment
- How is the due date calculated?
- How will my Instacash be repaid?
- How can I repay my Instacash manually?
- How do I update my debit card for Instacash?
- How is my outstanding balance calculated?
- What happens if I cannot make my Instacash repayment?
Rewards
General Overview
Points
Gift store, gift cards and redemption
- How do I redeem MoneyLion Reward points for a gift card?
- Where can I find my gift cards once I have completed redeeming my points?
- How do I redeem Moneylion Reward points for cash into my investment account?
- What are the requirements to be able to redeem my points?
- Why hasn't my gift card come in the mail?
- I have a problem with my gift card
Local Deals
- How do I earn Rewards with Local Deals with my MoneyLion Card?
- How do I link my MoneyLion Visa Debit card to the MoneyLion Rewards program so I can benefit from Local Deals?
- Where can I find a list of participating merchants for earning Rewards from Local Deals?
- How can I find out the deal details a participating merchant is offering with their Local Deal?
- Are there any restrictions to earning Rewards from Local Deals?
- What happens if I return an item for which I earned a reward with a Local Deal?
Online Deals
- What are Online Deals?
- How do I earn Cashback Points from Online Deals?
- How do I know how many Cashback Points I can earn from an Online Deal?
- What makes a transaction eligible for an Online Deal?
- How long does it take for an eligible transaction to appear in my Rewards history?
- How long does it take until I get my cashback points?
Shake 'N' Bank
- What is Shake 'N' Bank?
- How can I be eligible for Shake 'N' Bank rewards?
- Where will my Shake 'N' Bank reward get deposited?
- How long will it take to receive my Shake 'N' Bank reward?
- How much can I expect to get from each Shake 'N' Bank reward?
- Where can I find the history of all my Shake 'N' Bank rewards?