Frequently Asked Questions
My Account and Profile
My MoneyLion Profile
- How do I add or update my phone number?
- How do I change the address on my account?
- How can I update my email address?
- How can I update my SSN?
- How do I access my personal information on the mobile app?
- How can I update my personal information?
My MoneyLion Wallet
Login
New User
Membership: Types, Benefits, and Costs
Plus Loan
Credit Builder Plus Membership
- Can I refinance my Credit Builder Plus loan?
- How much are Credit Builder Plus membership fees and when will I be charged?
- Why should I keep paying for Credit Builder Plus after I pay off my loan?
- What is the Credit Builder Plus membership?
- How much does Credit Builder Plus cost?
- How do I qualify for Credit Builder Plus membership?
Plus Enrollment and Membership
- Why can't I cancel my membership?
- How can I modify my membership
- Can I change the account that I use to pay my membership fees?
- What if I am late on my Credit Builder Plus membership payments?
- Where can I get a copy of my MoneyLion Plus membership documents?
- Is my spouse able to apply if I already have a Credit Builder Plus loan?
Plus Terms & Conditions
Credit Builder Plus Loans
Personal Loans (Non Plus Loan)
Application Process
General Information
- Why are other companies' offers in the app?
- Can I have multiple Personal Loans with MoneyLion?
- I am a Military Lending Act covered borrower. How does this affect my loan?
- How much can I borrow?
- Is the MoneyLion personal loan secured or unsecured?
- Will applying for a personal loan affect my credit?
Loan Funding and Payments
- Will making a large payment or additional payments change my monthly due amount?
- How are funds disbursed?
- How do I update my payment information?
- When will my first payment be due?
- What is the discount for opting into Automatic Payments?
- How can I make my loan payments?
Zero-Fee Checking
MoneyLion Visa Debit Card
- How do I activate my MoneyLion debit card?
- When will my MoneyLion debit card arrive?
- How do I lock and unlock my debit card?
- How do I reset the PIN for my debit card?
- Why is my MoneyLion debit card not working?
- Can I use my MoneyLion card outside of the U.S.?
Transfers
Direct Deposit
Transaction Disputes
Your Account Information
Checking Account
- How do I add money to my MoneyLion Checking account?
- How long will it take for my money to post to my MoneyLion checking account?
- What are my spending and transfer limits?
- How do I view my transactions?
- Are there any fees with the MoneyLion Checking account?
- How long do refunds to my checking account take?
About MoneyLion Banking
- How do I join MoneyLion Checking / Core membership?
- What does MoneyLion Checking / Core membership offer?
- How do I find my account/routing numbers?
- Why am I not eligible for Checking / Core membership?
- Can I get notifications of my account activity?
- What is SHAZAM? Why are they calling me?
Managed Investing
About MoneyLion Investment
- How do I open a MoneyLion Investment account?
- Can I have a MoneyLion Investment account without a MoneyLion Checking account?
- How does the MoneyLion Investment Account work?
- Is MoneyLion a regulated financial institution?
- Who is DriveWealth?
- Does MoneyLion earn fees by recommending investments?
My Investment Account
- How do I add money to my investment account?
- How do I request a withdrawal from my investment account?
- How long does an investment withdrawal take?
- How do I view my investment portfolio?
- Why can’t I withdraw money from my MoneyLion Investment account?
- Why is my total account balance for my investment account balance larger than my Available balance when I look to initiate transfers?
My Portfolio & Investment Strategy
- How is my money invested ?
- What are ETFs?
- Can you explain my personalized asset allocation?
- What ETFs are used in the investment portfolio?
- How can I adjust my portfolio and asset allocation?
- What is portfolio rebalancing?
Investment Terms & Conditions
My Personal Finance Tools
Instacash
About Instacash
Eligibility
Taking Instacash
Repayment
- How is the due date calculated?
- How will my Instacash be repaid?
- How can I repay my Instacash manually?
- How do I update my debit card for Instacash?
- How is my outstanding balance calculated?
- What happens if I cannot make my Instacash repayment?
Rewards
General Overview
Points
Gift store, gift cards and redemption
- How do I redeem MoneyLion Reward points for a gift card?
- Where can I find my gift cards once I have completed redeeming my points?
- What are the requirements to be able to redeem my points?
- Why hasn't my gift card come in the mail?
- I have a problem with my gift card
- I can’t redeem points for a gift card. What can I do?
Local Deals
- How do I earn Rewards with Local Deals with my MoneyLion Card?
- How do I link my MoneyLion Visa Debit card to the MoneyLion Rewards program so I can benefit from Local Deals?
- Where can I find a list of participating merchants for earning Rewards from Local Deals?
- How can I find out the deal details a participating merchant is offering with their Local Deal?
- Are there any restrictions to earning Rewards from Local Deals?
- What happens if I return an item for which I earned a reward with a Local Deal?
Shake 'N Bank
- What is Shake ‘N Bank?
- How can I be eligible for Shake ‘N Bank rewards?
- Where will my Shake ‘N Bank reward get deposited?
- How long will it take to receive my Shake ‘N Bank reward?
- How much can I expect to get from each Shake ‘N Bank reward?
- Where can I find the history of all my Shake ‘N Bank rewards?