Frequently Asked Questions
RoarMoney Account
Round Ups
- Where can I see my Round Up Progress?
- Where can I access my Round Ups settings?
- Am I eligible for Round Ups?
- Do I have to pay fees to use Round Ups?
- When will I see the transfer reflected in my investment account?
- Why don’t Round Ups appear as soon as a transaction occurs?
Direct Deposits for RoarMoney
- I completed my direct deposit switch and it said that “authentication was successful”, but I never selected how much of my paycheck to move to RoarMoney. What happened?
- I completed my direct deposit switch and it said that “authentication was successful”, but I don’t see the status reflected on my Direct Deposit Dashboard.
- I had part of my paycheck being directly deposited into my RoarMoney account - I went into the app to update my direct deposit and went through the flow, but nothing changed with my direct deposit. It’s still the same. What should I do?
- How do I set up direct deposit?
- How do I get my paycheck two days early?
General
- What is Safety Net?
- Where’s my stimulus?
- Do you check my credit history when I apply for a RoarMoney account?
- Can anybody have a RoarMoney account?
- What do I need to apply for a RoarMoney account?
- MoneyLion and Metabank | MoneyLion
RoarMoney Account
- Is there a fee for adding funds to my RoarMoney℠ account via an external debit card?
- How can I add money to my account?
- Why was my out-of-network ATM withdrawal declined?
- Will I get charged to check my balance at an ATM?
- How can I contact customer service about my RoarMoney account?
- How do I switch my bank account(s) to RoarMoney?
MoneyLion Debit Mastercard
- Can I use my debit card in other countries?
- When will my debit card arrive?
- Is my card a contactless card?
- How do I request a new card if my card is lost, damaged or stolen?
- Can I use my MoneyLion Debit Mastercard outside of the U.S.?
- Why is my MoneyLion Debit Mastercard not working?
Transfers for RoarMoney
- Transferring Money From My RoarMoney℠ Account | MoneyLion
- Are there limits to how much I can transfer into and out of my account?
- How do I link my bank account at another bank to my RoarMoney account?
- How do I transfer money from my account at another bank to my RoarMoney account?
- Which external account can I use to transfer to and from my RoarMoney account? I am seeing a few on my accounts on my transfer screen.
Transaction Disputes
My Account and Profile
My MoneyLion Profile
- How do I add or update my phone number?
- Update Address FAQs
- How can I update my email address?
- How can I update my SSN?
- How do I access my personal information on the mobile app?
- How can I update my personal information?
My MoneyLion Wallet
My Linked Accounts
- How do I remove a linked account?
- Why do I not see any transactions under my linked account?
- I’m trying to re-link my account, and it’s giving me an error that my username has changed since I last linked it, but it hasn’t changed. What’s going on?
- My bank account is linked, but I’m not able to use it for transfers or payment methods? How do I change that?
- Funding from an external bank account | MoneyLion
Login
- Why are other companies' offers in the app?
- What if I cannot remember my Username?
- Why am I not able to complete account verification at login?
- How do I reset my password?
- Someone might have taken over my account
- Verification Code
New User
Credit Builder Plus Membership
Credit Builder Plus Membership
- What is the Credit Builder Plus membership?
- How do I qualify for Credit Builder Plus membership?
- What is the Credit Reserve Account?
- In what states is Credit Builder Plus available?
- Can I refinance my Credit Builder Plus loan?
- Can I temporarily pause my Credit Builder Plus membership?
CB+ Enrollment and Membership
Credit Builder Plus Loans
Loan Payments
- Can I make a payment through my app?
- When does MoneyLion report to the credit bureaus?
- How do I pay off my loan?
- Why is my loan offer different than my last?
- What if I am late on a Credit Builder Plus loan payment?
- How can I defer a loan payment?
Funding
Loan Information
Personal Loans (Non Plus Loan)
Loan Funding and Payments
- Will making a large payment or additional payments change my monthly due amount?
- How can I obtain my final loan documents?
- How do I update my payment information?
- When will my first payment be due?
- What is the discount for opting into Automatic Payments?
- How can I make my loan payments?
Managed Investing
Thematic Investing
- What are the benefits of adding Thematic ETFs?
- Why should you invest with MoneyLion?
- After I add my strategy how long before I see it in my Portfolio?
- What is an ETF?
- What kinds of ETFs does the "Earn & Grow portfolio them invest in?
- How often do companies issue dividends?
MoneyLion Wealth Relationship Summary
- Help me understand how your fees and costs might affect my investments? If I give you $1000 to invest, how much will go to fees and costs, and how much will be invested for me?
- How might your conflicts of interest affect me, and how will you address them?
- Do you have any disciplinary history? For what type of conduct?
- Given my financial situation, should I choose an investment advisory service? Why or why not?
- How will you choose investments to recommend to me?
Auto Invest
- Deposit Timeline
- What is Auto Invest?
- Why would I want to set up Auto Invest?
- How do I set up my Auto Invest?
- Can I choose the frequency of my Auto Invest?
- How do I turn off and or pause my Auto Invest?
About MoneyLion Investment
- How do I open a MoneyLion Investment account?
- Can I have a MoneyLion Investment account without a RoarMoney account?
- How does the MoneyLion Investment Account work?
- Is MoneyLion a regulated financial institution?
- Who is DriveWealth?
- Does MoneyLion earn fees by recommending investments?
My Investment Account
- How can I view the status of my withdrawal?
- Which external account can I use to transfer to and from my MoneyLion Investment Account? I am seeing a few on my transfer screen.
- How do I transfer money from my MoneyLion Investment Account to another account?
- How do I transfer money to my MoneyLion Investment Account?
- How do I link an external account to my MoneyLion Investment Account?
- How do I add money to my investment account?
My Portfolio & Investment Strategy
- How is my money invested ?
- What are ETFs?
- Can you explain my personalized asset allocation?
- What ETFs are used in the investment portfolio?
- How can I adjust my portfolio and asset allocation?
- What is portfolio rebalancing?
Investment Terms & Conditions
My Personal Finance Tools
Instacash
About Instacash
Eligibility
- How do I qualify for Instacash℠ advances?
- How do I get Instacash℠ by setting up direct deposit?
- How soon after I set up RoarMoney℠ direct deposit can I use Instacash℠?
- What are the income requirements for Instacash℠?
- How do I increase my Instacash℠ limit?
- Why did my Instacash℠ amount change?
Taking Instacash
Repayment
- How can I change my Instacash℠ repayment date?
- How is the repayment date calculated?
- How can I repay my Instacash℠ manually?
- How do I update my debit card for Instacash℠?
- How is my unpaid Instacash℠ amount calculated?
- What happens if I cannot make my Instacash℠ repayment?
Rewards
General Overview
Points
Points Redemption
Online Deals
- What are Online Deals?
- How do I earn Cashback Points from Online Deals?
- How do I know how many Cashback Points I can earn from an Online Deal?
- What makes a transaction eligible for an Online Deal?
- How long does it take for an eligible transaction to appear in my Rewards history?
- How long does it take until I get my rewards points?
Shake 'N' Bank
- What is Shake 'N' Bank?
- How can I be eligible for Shake 'N' Bank rewards?
- Where will my Shake 'N' Bank reward get deposited?
- How long will it take to receive my Shake 'N' Bank reward?
- How much can I expect to get from each Shake 'N' Bank reward?
- Where can I find the history of all my Shake 'N' Bank rewards?